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- Frequently Asked Questions -

​How Do I Place An Order with John's HO Trees?

 

Order on-line at https://www.johnshotrees.com or by phone at (817) 239-3929.   If you prefer, email your order to me at:   johnshotrees@gmail.com  

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Use my Coupon Code Spend$75 at check-out when you order $75 or more in product to get a 3% discount.        

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If you prefer, use my handy Order Forms on the Menu bar to fill out a paper Order and mail it to me..

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Large orders may take 2-3 weeks or longer to be ready for pick-up, delivery or shipping.    I may ship by UPS, Fed-EX or USPS, at my discretion.    I'll send you a tracking number and expected date of delivery by email. 

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What are my Payment Options?   Delivery & Shipping Fees?

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Use Visa, Master Card, American Express, Discover, or Pay-Pal on this secure website.   If placing your order by email, please call me with your payment information.   Or, if making payment in person, we can swipe your card using Square at the house or Train Show Event.  

Pay by check:  please make your check to John Runnells.   Include your drivers license on the check.    Payment is due when you place your order, regardless of the means.    I cannot accept Canadian checks, as my bank charges a conversion fee that is $25 minimum.   Instead, I will take your payment information over the phone through Square and send you a receipt.   

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Pick up your order from my home = no charge.

If I deliver product to your home less than 8 miles from my home, the delivery fee is $6.00.  

Delivery to your home over 8 miles but not exceeding 15 miles; delivery fee is $10.00.   

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Addresses more than 15 miles from my home will be shipped by the most economical Shipper, often USPS for $13.95.   You can elect to pick-up your order (Will Call) at my home.   Orders shipped outside Texas are likely to cost more than $13.95 and the customer will be billed the difference.    This will also apply to Canadian customers, but extra shipping will need to be paid using Square.   It has also been brought to my attention that Canadian orders will have to pay a tariff fee for any package that comes from the U.S.A.   This is paid by the customer before they can receive the shipment.

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          Note:   I ship to the U.S. and Canada only.   

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Returns & Refunds

On receiving your order, it may be that shipping or travel has altered the product.   This is usually minor in nature.   Limbs can be gently re-positioned.   Do not attempt to bend the trunk or main branches, as the paint and underlying filler coating may crack.   Acrylic paint can be used to touch up "spots" to adequately 'fix' some issues.    It is normal to find some foliage fallen off during shipment.   You can use a very short burst of Aleene's Tacky Spray or Loctite 200 adhesive spray to adhere foliage that's fallen off during transit.  

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If your order has been damaged beyond repair, I can replace the product.   Damage due from dropping the product, sitting or stepping on the product, or allowing small children or pets to play with the trees is not refundable.     

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Privacy Policy

​I do not share, sell or use your personal information or email, other than to process your order and maintain a means of contacting customers and contacts.     If you wish to be deleted from my mailing list, "unsubscribe" on any email I send you, or let me know personally, and I'll do it without hassle.  

     

    My trees are hand-made using twisted wire.    The exceptions are my pines, which have balsa wood trunks.   My Redwoods, Live Oaks, and Olive Trees are made with bamboo.  Please note: I do not sell live trees.

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    Note:   At Plano Train Shows, I'm located in the "Sunny Slope 2" room; the 3rd room on the right if entering from the east entrance of the Plano Civic & Convention Center.   

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    When browsing my H.O. and N Scale Collection of trees, scroll down to the bottom of the page and click on the "Load More" button to see my full tree list alphabetically.    

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    Contact me at:   (817) 239-3929   Leave a message on my phone and I'll get back with you as soon as I'm able.     Or Email me at:  johnshotrees@gmail.com   

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    I'm located at 8501 Cardinal Lane in North Richland Hills, Texas; mid-way between Fort Worth & Dallas.

     

    ​​John's H.O.  & N Trees gives the Model Railroader, Diorama Builder, and Hobbyist a variety of trees and shrubs to create realistic scenes.   With 55 different H.O. trees and over 40 N size trees, modelers have many choices, whether you're doing city or rural scenes.   

     

    I also make Bushes, Flowers & Thicket; Barrel and Ocotillo cactus, and Tropical plants in raised beds & vases.   (See menu bar)

      

    • Use your Visa, Master Card, American Express, or Pay Pal or Square account.   If paying for your order by check, you must make your check payable to John Runnells.

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    • At check-out, enter your personal information.   Select delivery type:  Customer pick-up, or delivery by John, or ship.    Enter your Postal Code (Zip) at the end or you'll get an error message.  Use the code Spend $75 on purchases of $75 or more during checkout to get a 3% discount.        

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    • H.O. trees & shrubs 3" and under are $4.75 each.   5" and under are $6.50 and 5"-6" trees are $7.50 each.   Exceptions:   Weeping Willow, Live Oak, Redwood trees and Olive trees are higher priced due to time and materials required.   N scale trees & shrubs are $4.75 for 1"-3"; $5.75 for 3"-4"; and $6.50 for 4"-5".   

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    • Need a tree for a special project?  Submit a photo of the tree you have in mind, and I'll do my best to make a representation of it for your project.   In some cases, I may not be able to make the tree (color not available, or structure not workable).        

    • Caution: Twisted wire trees may have sharp ends.   Use care when handling trees & shrubs.   Trees and small bushes are designed for ages 12 and older and are not intended for young children.   Bushes, flowers and thicket pieces may pose a choking hazard for small children.

    • Can't find what you're looking for?   Call or email me with your request and I'll see what I can do.

        

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